Calling Analysis and Reporting
Automatically transcribe customer phone calls, detect customer sentiment, and categorize topics and recurring issues - without listening to hours of recordings.
Why this matters for your business
Know what happens on calls without listening to hours of audio
Every phone call is neatly summarized and categorized the moment it ends. You see the overall outcome, customer tone, and main points discussed without ever having to scrub through endless audio recordings.
Never miss a red flag
Upset callers and difficult conversations are highlighted right away so management can step in and save the relationship before it becomes a lost customer.
Understand team performance
See how your staff handle tough customer questions, manage objections, and present pricing, giving you reliable clarity for coaching.
Spot recurring complaints and issues early
By organizing common topics across all incoming calls, you quickly spot repeated issues like pricing confusion or service delays before they turn into widespread problems for your company.
Behind the scenes
The call is written down automatically
As soon as a phone call finishes, the entire conversation is converted into an accurate written transcript with speakers clearly identified.
Tone and key topics are identified
The system reads the conversation to understand whether the caller was happy or frustrated, notes the main reason for their call, and tags any specific questions asked.
Spot trends without checking every recording
The system rounds up repeat questions, common objections, and general caller sentiment into a neat overview so you know what is working and what needs attention.
What happens the day we turn it on
Every call gets analyzed automatically
Every conversation is processed seamlessly in the background with clear written summaries available shortly after the phone hangs up.
Total clarity on customer sentiment
You immediately know which callers were thrilled, which were hesitant, and exactly what topics drive your phone inquiries each week.
Zero manual review
Your team stops taking manual call notes or reviewing recordings, letting everyone stay focused on serving clients and closing business.
Get started with this automation
Discovery call
A quick discussion to examine your typical call flow, identify what insights matter most to you, and see how automatic call reviews can fit your setup.
Implementation
We link your phone lines, set up automated speech transcription, and configure intelligent sentiment sorting so every conversation is recorded, categorized, and summarized with zero daily effort from your staff.
Setup
€150Monthly
€150